SHIPPING
NTK ships from NYC to the USA, Canada + Mexico. Please note, orders are not shipped over the weekend. Once processed you will receive an email confirmation with your tracking information. NTK is not responsible for lost and/or stolen packages. Once your item has been shipped you will receive a confirmation email with tracking info. Allow 1 day for tracking info to update.
RETURN POLICY
Item(s) must be in original packaging with all tags, unworn and unwashed. We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. Orders made with promo codes (not including the welcome code) are non-refundable and only eligible for store credit. Sale items are final sale. Return labels are provided by NTK, however please note there will be a restocking fee of $10 deducted from your refund. Restocking fee does not apply to returns made for store credit.
Original shipping charges are non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund. If your returns do not meet the conditions outlined above, we reserve the right to refuse refund.
To start a return for refund, login using a one time code to your account with the email you used to place the order. You can then submit product return requests. If the return request is approved, you will receive an email with a return label attached.
To start a return for a store credit, please contact us at info@ntknyc.com with your order # as the subject.
EXCHANGE
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If not, please allow 7-10 days for the new item(s) to ship.
HOW TO RETURN AN ITEM
To start a return for refund, login using a one time code to your account with the email you used to place the order. You can then submit product return requests. If the return request is approved, you will receive an email with a return label attached.
To start a return for a store credit, please contact us at info@ntknyc.com with your order # as the subject.
Any policy questions or comments, please reach out to info@ntknyc.com.
