SHIPPING
NTK ships from NYC to the USA, Canada + Mexico. Please note, orders are not shipped over the weekend. Once processed, you will receive an email confirmation with your tracking information. NTK is not responsible for lost and/or stolen packages. Once your item has been shipped you will receive a confirmation email with tracking info. Allow 1 day for tracking info to update.
RETURN POLICY
Item(s) must be in original packaging with all tags, unworn and unwashed. We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. Orders made with promo codes (not including the welcome code) are non-refundable and only eligible for store credit. Sale items are final sale. Return labels are provided by NTK, however please note there will be a restocking fee of $10 USD deducted from your refund. Restocking fee does not apply for exchanges or returns made for store credit.
Original shipping charges are non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund. If your returns do not meet the conditions outlined above, we reserve the right to refuse refund.
To start a return or exchange please click here.
Niki Korman, Founder and CEO of NTK, expresses a deep commitment to sustainability and community enrichment. She believes that our collective responsibility extends to preserving the environment for future generations while simultaneously nurturing existing communities.
Our conscientious approach extends to the sourcing of materials. Our mailers are made from 100% recycled materials derived from 97% post-consumer waste, reflecting our dedication to minimizing environmental impact.
Additionally, our fabric is sourced from BCI-certified cotton and treated through environmentally friendly processes, ensuring quality and sustainability. Furthermore, our zipper tape is ethically sourced from recycled PET bottles and other post-consumer materials utilizing cutting-edge technology.
Similarly, our utilization of lyocell fabrication underscores our commitment to sustainability, as lyocell, derived from cellulose, offers both eco-friendliness and organic integrity.